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Frequently Asked Questions

Frequently Asked Questions

About the Product

Unlock the Secret to Authentic Flavor with Chimichurri Sauces.

ChimiChimi is handcrafted in Italy using fresh, locally sourced ingredients and traditional small-batch methods. We never use artificial preservatives or additives—just pure, honest flavor.

Discover the Perfect Level of Spiciness with ChimiChimi's Range of Flavors.

Discover a Delicious Selection of Vegan and Gluten-Free Options.

Discover the Shelf Life Secrets: How Long Does it Last After Opening!

Orders & Shipping

You can order directly from our website. Simply choose your product, add it to your cart, and proceed to checkout. We accept all major payment methods, including credit/debit cards and PayPal.

Yes! We regularly offer discounts, bundle deals, and subscriptions so you can save on your favorite health supplements. Sign up for our newsletter to stay updated.

If your order hasn’t been processed yet, you can request a modification within 24 hours. Contact our customer support team as soon as possible to make changes.

Yes! Our products make great gifts. You can add a gift note at checkout, and we offer special packaging options for selected products.

If you receive an incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no extra cost.

Returns & Refunds

In the event of a non-compliant or damaged product, a refund will be issued in accordance with applicable regulations.

Customers must report any issues or damages within 7 days of receiving the order by writing to info@chimichimi.it and, if possible, attaching photos that clearly show the issue.

Shipping costs, if paid at the time of purchase, are non-refundable. We only refund the amount paid for the returned or non-compliant products.

Refunds are processed within 10 business days from the date the returned package is received.

UK orders typically arrive within 2-5 business days. International shipping times vary depending on location, but we aim to deliver within 7-14 business days.

Yes! We offer international shipping. Fees and delivery times vary based on your country. Check our website for the latest shipping rates.

Once your order is shipped, you’ll receive a tracking number via email. Use the tracking link to monitor your delivery status.

We offer a 30-day return policy for unused and unopened products. If you’re not satisfied, contact us to start the return process. Refunds are processed once we receive the returned item.

If your order arrives damaged or defective, please take a photo and contact us within 48 hours. We will arrange a replacement or refund immediately.

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Call or WhatsApp Us:

+39 3383820268

Email Us:

info@chimichimi.it

Store Location:

Azienda Agricola Da Barbania, 10070 Barbania, Torino (Italy)